Trouble Shooting Archives – Page 2 of 2

How to troubleshoot slow Internet.

August 20, 2017

The Kibosh Filtering service is cloud based, and fast. If you are experiencing slowness on some websites then the issue is not the Kibosh filtering service, but one of the following: Your network design is wrong, and thus causing erratic packet routing You have installed software on the PC experiencing slowness Your ISP is having issues You have checked a bunch of categories, and sites are being blocked that you need to access You have created rules on the…

How to resolve mobile Internet timeout.

August 10, 2017

Kevin Rice

Mobile, Trouble Shooting

This applies to all iOS devices using Kibosh iOS VPN security. If the Internet stops working this can usually be resolved by rebooting the iOS device. It takes less than a minute. After rebooting if you get a VPN login screen, simply cancel it. If rebooting does not resolve your issue, and the VPN icon is in the iOS toolbar, open a ticket.

How to reset to factory.

August 4, 2017

Scott

How to Guides, Trouble Shooting

Resetting to factory will resolve many intermittent wireless and / or slow performance issues that you may be experiencing. If resetting to factory does not resolve your issues then let us know and we’ll initiate the hardware replacement process. NOTE: If you are able to log into the KRMU admin panel (http://192.168.10.1) then you could upgrade the firmware in lieu of resetting to factory as it will do the same thing. How to reset to factory Kibosh Cloud Hold…